Role: Client Service Representative
Role Type: Full Time / Permanent
Location:Utrecht, Netherlands
About Us
The Whisky Auctioneer Group specialises in auctioning whisky, rum and wine whether it be fine, old, rare, collectable or affordable. Formed in 2013 and based in Perth, central Scotland, our websites aim to be the most comprehensive websites available for the buying and selling of whisky, rum and wine. Our exciting and fast-growing company launched in 2013 with Whisky Auctioneer then Wine Auctioneer and Rum Auctioneer followed in 2017 and 2019 respectively.
Together our Group companies aim to be the global market leaders and trusted authorities on the buying and selling of whisky and spirits at auction. We are building a team to support our strategic aims of making the market more accessible to all and sharing our passion for connecting these bottles to our customers.
The Role
As Client Service Representative you will work as part of a client focused team to provide a best-in-class client experience to win key selling opportunities and purchase enquiries. This includes providing accurate valuations, conflict resolution, and problem solving. This role reports to the Head of Client Services
Key Deliverables in this role will include (but are not limited to):
- Provide a friendly, honest, and professional level of Client Service via email / phone / social media platforms.
- Producing accurate valuations of Whisky, Rum and Wine collections.
- Manage and track customer interactions, selling opportunities, and Goods-in records via Salesforce, including account management for key clients.
- Provide feedback to improve efficiencies and processes related to Client experience.
Job Requirements
- Proven Ability to be Client-Focused: Consistently delivering high-quality service.
- Good conflict resolution skills.
- Ability to efficiently identify client needs and determine how to address them.
- Good general knowledge of Whisky, Rum, and Wine, as well as an understanding of the operations of online auctions.
- Very good IT skills.
Additional Info, Salary and Benefits
This is a permanent, Full time post . We are offering a starting salary of €28,000 (FTE). A Group Bonus Scheme exists based on trading performance.
Our office hours are 08:45 to 17:15, Monday to Friday. Flexible working is available.
Staff have the opportunity for training (e.g, WSET) and attending industry events and festivals. Support for any professional training requirements will be considered.
We would particularly encourage applications from underrepresented groups.
How to Apply
Closing Date:
This will be a rolling recruitment process, so may close at any time – please ensure you submit your application early.
What to include:
If you are interested in applying for this role, please forward both of the following:
- Covering letter outlining your relevant experience and how you meet each essential requirement outlined in the Person Specification
- Current and up-to-date CV
Please ensure that you include both required elements of your application or you may not be considered for the role.
Please also be aware that due to the volume of applications, we are unable to respond to all applicants.
Soort dienstverband: Fulltime
Salaris: Vanaf €28.000,00 per jaar
Flexibele taalvereiste:
- Nederlands niet vereist
Werklocatie: Fysiek
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