About our group:
The Collections Department focuses on maximizing collections in a timely manner and in accordance with the Company’s policies while maintaining excellent relationship with our customers. Maintaining a high level of cash-flow through collection activities and monitoring and managing of collection risk and opportunities are some of our primary responsibilities.
We are an organized and well established Group that is constantly looking for high quality service to support the business. Our Company is one of Fortune's List of World's Most Admired Companies in 2021.
About the role - you will:
- Responsible for collections and reconciliation of customer accounts, such as distributors, OEM, retailers and end users.
- Analyze accounts receivable to determine past-due accounts and makes collection via telephone, email, maintains relevant customer records
- Prepare and send out customer statements
- Verify customer portals for any issues with invoices submitted electronically and take immediate and proper actions when needed
- Assists in obtaining updated financials and entering them in the system
- Interacts with customers, both internal and external. Internal customers are primarily Business Management, Order Management, Customer Service Organization and Sales both locally and globally
- Analyzes and reports on credit memo and write off activity
- Prepares refund payments
- Create ad-hoc analysis reports, and regular reports as needed
- Monitor and work to resolve disputes on a timely basis
- Identify potential risks/ issues related to payments and customer behaviors within the customer portfolio and escalate if needed
- Perform cash flow analysis and create customer forecasts
- Working as one team- coordinate and facilitate global collections efforts and close communication and collaboration within WW collections team
- Enforce collections policies and procedures through
About you:
- Able to communicate fluently in English including writing, understanding, and reading (any other language is a plus)
- Eager to learn and curious about what is going on in the World
- Strong attention to detail and ability to notice discrepancies in data
- Being proactive on taking actions on customer accounts
- Basic concept of credit risk mitigation strategies, practices, and systems
- Good analytical skills
- Basic concepts in analysis of financial statements, cash flow analysis, industry/market credit research, and ever changing country risks is a plus
- Possess a process improvement mindset with a desire to consistently look for ways to improve efficiency and service while maintaining a “big picture” perspective
Your experience includes:
- A career path in Finance working for a large Corporate and/or working in a collector function/ quantitative experience
- Proficiency with Microsoft Office applications (Word, Excel, Power Point)
- Strong oral and written communication skills in English
- Bachelor’s and/or equivalent experience
You May Also Have:
- Ability to effectively manage competing deadlines for projects, with varying degrees of supervision
- Familiarity with SAP ERP systems
- Strong oral and written communications skills in multiple European languages
- Worked in larger scale corporations that have presence worldwide
Location:
Location: Amsterdam, Netherlands
Travel: None
